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Ethics and Compliance
We understand that upholding the highest standards of ethical behavior and business conduct contributes to maintaining the proper operating environment and our excellent reputation.
Ethics and Compliance
We aim to foster positive relationships with internal and external stakeholders while acting in compliance with applicable laws, regulations and professional standards. In return, we expect the same from our employees, business partners, members of the public and other stakeholders.
Receiving feedback and addressing stakeholder concerns is key to maintaining a healthy working environment. For this purpose, our Compliance Function maintains dedicated channels for raising concerns over unethical activity or behaviour by our employees, or potential breaches of applicable laws, regulations and professional standards.
These channels, however, are not intended for passenger suggestions or complaints, promotion of goods and services, job enquiries, or general questions.
If you become aware of any potentially illegal, unethical or inappropriate business conduct by Abu Dhabi Airports or its employees, or if someone purporting to represent us has made unsolicited contact with you, we encourage you to report it using the following channels:
Compliance Related Reports
For any compliance-related reporting, please raise your concerns by sending an email to
Helpline
Whistleblowing
You may report concerns regarding potential Code violations or raise questions about how the Code applies in practice on the Whistleblowing Portal, with the option to do so anonymously and in confidence.
Note:
Please note that neither of these two channels represents an emergency service. Contact relevant government authorities if your report concerns immediate health, safety, or security threats.
Whisleblowing
Abu Dhabi Airports supports and maintains an open and transparent Speak Up culture without fear of retaliation for reporting instances of potentially illegal, unethical or inappropriate business conduct.
Similarly, Abu Dhabi Airports does not tolerate any retaliation against anyone participating in reviews and investigations of the reported concerns.
For these reasons, a confidential channel is maintained by an independent Abu Dhabi Airports third party, which is available from any location 24 hours a day, 365 days per year. Reports may be made on an anonymous basis. However, to address the concerns and assist with further review and investigation, those reporting potential violations are encouraged to identify themselves to ensure their protection from retaliation.
If you prefer to stay anonymous:
Please note the unique case number and a PIN you will create before submitting the report to the Compliance Helpline. By clicking on the "Check Status" link on the home screen and entering your case number and PIN, you will be able to:
